Bozeman Deaconess
Bozeman Deaconess
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Financial Services

Questions

  1. Can you bill worker's compensation for my claim?
  2. When do I have to pay my bill?
  3. Why am I being charged for this?
  4. Can you provide me an estimate for a certain procedure?
  5. Will you bill my primary insurance?
  6. Will you bill my secondary insurance?
  7. Why is this billed as an outpatient service when I spent the night in the hospital?
  8. Why am I receiving a refund check?
  9. Why did my insurance deny the claim?
  10. Why am I getting another bill when I already paid?
  11. What is this balance for?
  12. Will you bill my auto insurance?
  13. Can you explain the bill I received from my doctor?
  14. Will you send me an itemized bill?
  15. When was my insurance billed?
  16. Can you fax me my bill at work?
  17. Who can I talk to if I have questions about my hospital bill?
  18. Can I come in and talk to you about my bill?
  19. Why did I receive a bill from both the hospital and the doctor?
  20. Which doctor saw me while I was in the hospital?
  21. Which health insurance providers are accepted at your hospital?

Questions & Answers

  1. Can you bill worker's compensation for my claim?

    Yes. Please tell us that it is a Worker's Compensation Claim, and provide us with your complete insurance information. We can assist you with filing the claim.

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  2. When do I have to pay my bill?

    Payment is due 30 days after you receive the first statement.

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  3. Why am I being charged for this?

    Please tell us the charge you have a question about, along with your seven-digit, nine-digit, or ten-digit account number.

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  4. Can you provide me an estimate for a certain procedure?

    Yes, but we will need the following information from you:

    * A CPT (Current Procedural Terminology) code, which can be obtained from your physician
    * The name of the procedure
    * Your name and correct mailing address.

    The Customer Service Department will send an estimate to you.

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  5. Will you bill my primary insurance?

    Yes, but you will need to provide us complete information.

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  6. Will you bill my secondary insurance?

    Yes, but you will need to provide us complete information.

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  7. Why is this billed as an outpatient service when I spent the night in the hospital?

    For an account to be billed as an inpatient service, there must be a physician order. The physician who ordered your services determined that your condition did not meet the requirement for an inpatient admission. The physician's written order dictates whether we bill as an inpatient or outpatient.

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  8. Why am I receiving a refund check?

    There was an overpayment to your account. Either you paid too much on the account and/or your insurance paid at a later date and covered some of what you already paid.

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  9. Why did my insurance deny the claim?

    The most common reasons for denial of a claim:

    * The service you received was from a physician outside your plan's network.
    * The service you received was not covered under your plan.
    * You were not covered by your plan at the time of service.
    * You did not provide the correct insurance information at the time of service.

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  10. Why am I getting another bill when I already paid?

    The statement may have been mailed before the payment was posted to your account. Call us at (406) 522-1720 to verify. Please provide your account number if available, your name, when you were in the hospital and your date of birth, and we will verify that the bill was paid.

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  11. What is this balance for?

    Please tell us the specific charge you are asking about. We will need your account number and the charge in question.

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  12. Will you bill my auto insurance?

    Yes, but you will need to provide us complete insurance information.

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  13. Can you explain the bill I received from my doctor?

    Unfortunately, we do not have access to physician bills. Please call your physician's office directly.

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  14. Will you send me an itemized bill?

    Yes. Please provide your account number if available, your name, when you were in the hospital, your date of birth and correct mailing address.

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  15. When was my insurance billed?

    To check the status of insurance billing, call your insurance company or the Business Office at 406/522-1720 or toll-free at 877/522-1720. Have either your 12-digit visit number or your guarantor number when you call.

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  16. Can you fax me my bill at work?

    No. For confidentiality reasons, itemized bills cannot be faxed to your workplace. You may either come into the Patient Financial Services offices at 1600 Ellis Street and pick up your itemized bill or we can mail it to you.

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  17. Who can I talk to if I have questions about my hospital bill?

    Counselors and customer service representatives are available in our business office Monday through Friday, 8:00 am 5:00 pm to answer questions about your hospital bill, insurance, and other concerns. They can be reached at 406-522-1720. If you are a patient of the Bozeman Deaconess Cancer Center you may contact their Financial Case Manager with questions. Call the Cancer Center at 585-5070.

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  18. Can I come in and talk to you about my bill?

    Yes, you may stop in to discuss your bill at one of two Bozeman Deaconess Patient Financial Services (formerly Business Office) locations. The main offices are now located on the second floor of the Legacy Building, 1600 Ellis Drive. Two patient financial representatives remain at the hospital to assist both hospital and Health Group patients with their billing. Patient Financial Services in the hospital is located across from the Main Patient Registration Desk near the Emergency Department. A third patient financial services representative is located at Outpatient Services at North 19th.

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  19. Why did I receive a bill from both the hospital and the doctor?

    The hospital and the doctors bill separately for their services.

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  20. Which doctor saw me while I was in the hospital?

    This information is available to you. Please provide your name, the date you were in the hospital and your date of birth.

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  21. Which health insurance providers are accepted at your hospital?

    Participating Providers: Allegiance, Blue Cross Blue Shield, Champ VA, Health InfoNet-First Choice Health Network, Interwest Health, Medicare, Medicare HMO's, Montana Medicaid, Montana Health Co-op, Montana United School Trust, New West, Tricare, United Healthcare, Pacific Source, Work Compensation

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